The College’s refund policy and procedure are available to all students, including prospective ones, on the following platforms:
- College’s Website
- Student Handbook
- Student Contract
- Orientation Program Materials
The College shall ensure that a fair and reasonable refund policy is detailed for all students.
The maximum processing time from the student’s withdrawal/refund request to the issuance of the refund shall not exceed more than 7 working days. The College will explain to students how the refund amount will be calculated.
The College adopts the Refund Policy as per the standard Student Contract as set out by SSG.
The College will notify the Student in writing within three (3) working days after becoming aware of any of the following (each a “Refund Event”):
- It cannot commence the provision of the Course on the Course Commencement Date;
- It cannot complete the provision of the Course by the Course Completion Date;
- The Course will be terminated before the Course Completion Date;
- The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or
- The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.
Where any of the Refund Events in Clause 3.1(a) to (c) in the student contract has occurred:
- The College shall use reasonable efforts to make alternative study arrangements for the student and shall propose such alternative study arrangements in writing to the student, within ten (10) working days of informing the student of the Refund Event.
- If the student accepts such alternative study arrangements, the College shall set forth such alternative study arrangements in a written contract and the Contract shall automatically terminate on the date that such new written contract comes into effect.
- If the College does not propose alternative study arrangements to the student within the time stipulated in point i in this section, or the student does not accept such alternative study arrangements, the student may forthwith terminate the Contract by way of a written notice to the College.
Where any of the Refund Events in Clauses 3.1(d) to (e) in the student contract has occurred, the College shall forthwith terminate the Contract by way of a written notice to the student.
If the Contract is terminated pursuant to Clause 3.2(b) read with Clause 3.1(a) in the student contract, the College shall refund all Course Fees and Miscellaneous Fees paid by the student within seven (7) working days of the termination.
If the Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c) in the student contract, the College shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the student within seven (7) working days of the termination.
If the Contract is terminated pursuant to Clause 3.3 or Clause 3.2(c) read with Clause 3.1(a) in the student contract, the College shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.
If the Contract is terminated pursuant to Clause 3.2(c) read with either Clause 3.1(b) or Clause 3.1(c) in the student contract, the College shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the student within seven (7) working days of the termination.
Refund during Cooling-off Period
Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to the PEI, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to the PEI. The PEI shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.
Refund for Withdrawal Outside the Cooling-Off Period
Without prejudice to Clauses 3.1 to 3.8 above, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D.
Schedule D – Refund Table
| % of Refund [the amount of fees paid under Schedules B and C] | If Student’s written notice of withdrawal is received: |
| 100% | More than 30 days before the Course Commencement Date |
| 50% | on or before, but not more than 30 working days before the Course Commencement Date |
| 0% | after, but not more than 0 working days after the Course Commencement Date more than 0 working days after the Course Commencement Date |
Non-refundable fees include, but are not limited to:
- Administrative and Compliance Fees
- External Examiner Assessment and Resource Fees
- Fee Protection Scheme – Group premium
The College will keep accurate and up-to-date records of all processed refunds.
Refund Process
All refund policy statements are detailed in the College’s Refund Policy. All conditions must be satisfied before the College can proceed with the applications. The whole refund process should not take more than 7 working days, from date of application to issuance of funds to the student.
Date of application will refer to the date that the College receives the duly executed Student Request Form with all supporting documents.
The College’s refund policy and procedure are available to all students, including prospective ones, on the following platforms:
- College’s Website
- Student Handbook
- Student Contract
- Orientation Program Materials
To request a refund, students must submit the Student Request Form to the Office of Student Affairs for processing.
- Eligible students who are withdrawing from a course will have their refund processed by the Office of Finance.
- All necessary supporting documents must be submitted along with the Student Request Form. The reason for the refund must be clearly stated on the form.
- The Office of Student Affairs will acknowledge receipt of the request within 3 working days and verify the student’s contract to determine if a refund is applicable.
- The Office of Finance will calculate the refund amount based on the refund policy in the student contract and indicate it on the form.
- Approval from a member of Management is required before issuing the refund amount.
- The Management’s approval will be documented on the Student Request Form.
- Once approved, the Office of Finance will pass the form to the Principal to issue the refund according to the student’s preferred method.
- The Office of Student Affairs will inform the student of the refund status and instructions for collecting the payment if approved.
- The Office of Finance will explain to the student how the refund amount was calculated during the collection process.
- The student will acknowledge receipt of the refund amount and the explanation of the calculation on the Student Request Form.
The Office of Finance is responsible for updating the Master List of Refunds within 3 working days of Management’s approval and again within 3 working days after the student confirms receipt of the refund payment.
