Refund Policy
The College shall ensure that a fair and reasonable refund policy is detailed for all students.
The maximum processing time from the student’s withdrawal/refund request to the issuance of the refund shall not exceed more than 7 working days. The College will explain to students how the refund amount will be calculated.
The College adopts the Refund Policy as per the standard Student Contract as set out by CPE. This policy will act as a framework in guiding the implementation of detailed refund processes and procedures in the following areas:
- Refund for Withdrawal Due to Non-Delivery of Course
- Refund for Withdrawal Due to Other Reasons
- Cooling-off Period
Refund for Withdrawal Due to Non-Delivery of Course
The College will notify the Student within three working days upon knowledge of any of the following:
- College does not commence the Course on the Course Commencement Date;
- College terminates the Course before the Course Commencement Date;
- College does not complete the Course by the Course Completion Date;
- College terminates the Course before the Course Completion Date;
- College has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or
- Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
Refund for Withdrawal Due to Other Reasons
Refund during Cooling-off Period
The College will provide the Student with a cooling-off period of seven working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.
Schedule D – Refund Table
| % of Refund [the amount of fees paid under Schedules B and C] | If Student’s written notice of withdrawal is received: |
| 100% | More than 30 days before the Course Commencement Date |
| 50% | Before, but not more than 30 days before the Course Commencement Date |
| 0% | After the Course Commencement Date |
Refund Procedure
Information notes on student refunds:
(1) All refund policy statements are detailed in the College’s Refund Policy. All conditions must be satisfied before the College can proceed with the applications. The whole refund process should not take more than 7 working days (timeline to be monitored by the Admin Executive), from date of application to issuance of funds to the student.
(2) Date of application will refer to the date that the College receives the duly executed Student Request Form with all supporting documents.
(3) The refund policy can also be found on the following platforms:
·- College’s website
·- Student handbook
·- Student Contract
·- Orientation Programme Materials
(4) Reasons for Refund are based on the following:
·- Refund due to Non-Delivery of Course
·- Refund due to Other Reasons
·- Refund during Cooling off period
- To request a refund, students must submit the Student Request Form to the Office of Student Affairs for processing.
- Eligible students who are withdrawing from a course will have their refund processed by the Office of Finance.
- All necessary supporting documents must be submitted along with the Student Request Form. The reason for the refund must be clearly stated on the form.
- The Office of Student Affairs will acknowledge receipt of the request within 2 working days and verify the student’s contract to determine if a refund is applicable.
- The Office of Finance will calculate the refund amount based on the refund policy in the student contract and indicate it on the form.
- Approval from a member of Management is required before issuing the refund amount.
- The Management’s approval will be documented on the Student Request Form.
- Once approved, the Office of Finance will pass the form to the Principal to issue the refund according to the student’s preferred method.
- The Office of Student Affairs will inform the student of the refund status and instructions for collecting the payment if approved.
- The Office of Finance will explain to the student how the refund amount was calculated during the collection process.
- The student will acknowledge receipt of the refund amount and the explanation of the calculation on the Student Request Form.
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